These Terms of Service (the “Terms”) govern access to and use of the SettleTrack Letter of Protection (LOP) case management platform and the settletrack.io website (together, the “Service”). By accessing or using the Service you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.
1. The Service
SettleTrack provides software that helps personal injury attorneys, ER facilities, notaries and referral partners manage LOP cases through a shared, role-based workflow — from patient referral through billing, affidavit preparation, document review, offers and settlement payment.
SettleTrack is software, not a law firm or healthcare provider. The Service does not provide legal, medical or financial advice, and nothing in the Service constitutes such advice. Decisions about cases, treatment and settlements remain solely with the professionals using the platform.
2. Accounts and access
- Accounts are provisioned by your organization's administrator. You must provide accurate information and keep your credentials confidential.
- You are responsible for all activity that occurs under your account. Notify us immediately of any suspected unauthorized use.
- Access is role-based. You agree to access only the information your role and organization are authorized to see.
3. Acceptable use
You agree not to:
- Use the Service in violation of any law or regulation, including HIPAA;
- Access, or attempt to access, records or information beyond your authorization;
- Upload malicious code, probe or test the vulnerability of the Service without written authorization, or interfere with its operation;
- Resell, sublicense or provide the Service to third parties except as agreed in writing;
- Use automated means to scrape or harvest data from the Service or website.
4. Protected health information
Use of the Service to process protected health information requires an executed Business Associate Agreement between SettleTrack and the covered entity or business associate customer. Our obligations for PHI are described in the HIPAA Notice. Customers are responsible for entering only the minimum necessary PHI and for the accuracy of the information they enter.
5. Customer data and ownership
- Customers retain all rights to the data they enter into the Service (“Customer Data”).
- We access Customer Data only to provide and support the Service, to comply with law, or as otherwise instructed by the customer.
- We may use aggregated, de-identified data to operate and improve the Service.
6. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by SettleTrack and protected by intellectual property laws. We grant customers a limited, non-exclusive, non-transferable right to use the Service during the subscription term.
7. Availability and support
We work to keep the Service available, secure and performant, with encrypted backups and monitoring. Planned maintenance is scheduled to minimize disruption. Specific availability and support commitments, where applicable, are set out in the customer agreement.
8. Disclaimers
Except as expressly stated in a customer agreement, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
9. Limitation of liability
To the maximum extent permitted by law, SettleTrack will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue or data, arising from or related to the use of the Service. Our total liability for any claim will not exceed the amounts paid by the customer for the Service in the twelve months preceding the event giving rise to the claim.
10. Termination
Customers may terminate as set out in their agreement. We may suspend or terminate access for material breach of these Terms, including misuse of PHI or attempts to compromise security. Upon termination we will make Customer Data available for export for a reasonable period, then delete it in line with our retention practices and legal obligations.
11. Changes to the Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date; continued use of the Service after changes take effect constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the United States and the state specified in the applicable customer agreement, without regard to conflict-of-law principles.
Contact us
Questions about these Terms? Email hello@settletrack.io.